NEW YORK: The growing use of artificial intelligence is expected to bring major changes to the human resources (HR) sector. Experts say AI will not fully replace HR but will automate many of its traditional tasks.
According to an analysis, AI will be able to answer employee queries, provide guidance on leave and policies, and handle office documentation, approvals and record-keeping.
With the help of AI, managers will get instant guidance on employee-related matters, while the need for human involvement in routine administrative work will decline.
The analysis says that in the future, HR’s role will focus more on decision-making in employee matters, empathy, understanding human behaviour and leadership.
Experts say that while AI can manage office procedures, the human role will remain essential for making sound decisions on important people-related matters.